Shipping & Returns

All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For orders within mainland UK, free standard shipping is available for orders £50 and above. For orders less than £50, standard shipping rates will apply which are calculated at checkout.

For orders outside mainland UK, shipping rates will be calculated upon checkout.

Please note that during Promotions, these rates may change.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@slatebody.com with your name and order number, and we will look into it for you! 

Please contact us on hello@slatebody.com if you have any queries relating to shipping times or your order.

Returns

Customer satisfaction is our number one priority and we want every customer to have a great experience with SLATE Body. We think you’ll love your new body washes, but if for any reason you’re not 100% happy with your purchase from www.slatebody.com, we’ve outlined our refund & return policy below so you know exactly where you stand.

Original Condition

Customer safety is really important to us, therefore we cannot accept any returns that are opened or used. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to refusal.

Returned items may be eligible for a refund, store credit or exchange, provided your return is in line with the rest of our policy.

 

Processing Time

We aim to process all returns within 10 working days (UK) of delivery to us, provided there are no issues with the return. Refunds will be processed back to your original method of payment. Store credit will be issued via gift card. Exchanges will be automatically processed as a new order and shipped out to you on standard delivery.

We'll email you once we've received and processed your return.

  

Unreasonable Claims / Fair Use Policy

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering and returning higher than the average return rate, unusual patterns of returns activity.

If you return items that do not match what you originally ordered, we reserve the right to refuse the return. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company

 

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return. The cost of the return isn’t covered by SLATE Body, unless the product is faulty or the wrong order was delivered in which case this will be refunded back to you once the return has been received.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

 

Damages, issues and stolen parcels

Please let us know straight away if the item is defective, damaged or if you’ve received the wrong item.

We send all of our parcels on a tracked service with photo evidence on delivery. If we have photo proof of delivery and your parcel is stolen, we don't insure these orders. If you believe your parcel has been stolen, please report it to the police and let us know your Crime Reference Number so we can investigate it further with the courier.